Description of terms
Customer – a natural person or a natural person engaged in economic activity or a legal entity who has reached the age of 18 years, who purchases Goods from the online shop www.manilla.lv (Manilla Ltd.) for final consumption (i.e. without the right to resell and/or use the Goods for other commercial purposes) and is the recipient of the Goods ordered, and who, upon receipt of the Goods and Services, can provide the Seller with the confirmation information “Order is ready for delivery” received via e-mail or telephone and/or provide the Order number.
Seller – SIA Manilla
Online shop – a website on the Internet, which has the address www.manilla.lv, . Customers are offered the Seller’s goods, as well as the terms of payment and delivery of the ordered goods, in the online shop.
Website – manilla.lv
Commodity – a tangible item that is circulating in the commodity market and is offered for sale on a website.
Order – a properly executed request from the Customer on the Website for delivery of the selected product to the address specified by the Customer or for collection in the Shop.
1.General rules
1.1 By ordering a product through manilla.lv, the Customer agrees to the Terms and Conditions of Sale (hereinafter referred to as the “Terms”), which are explained below.
1.2 The mutual relations between the Customer and the Seller shall be governed by the legislation of the Republic of Latvia.
1.3 The Seller reserves the right to amend these Conditions.
2.Placing of an order and time limits for its completion
2.1 The Customer may place an Order for the product of his choice. Based on the customer’s choice, a basket of goods is created.
2.2 When placing an order, the Customer shall provide the following information:
Name of recipient.
Delivery address
Contact phone
E-mail address
2.3 Upon successful completion of an Order, the Customer shall be sent information on the status of the Order to the Customer’s e-mail address. The status of the Order indicates the processing stage of the Customer’s Order.
2.4 If the Customer placed an order for goods in a quantity exceeding the quantity of the specified goods in the Seller’s warehouse, the Seller shall notify the Customer by sending an e-mail to the e-mail address provided by the Customer during registration. The Customer shall have the right to pay for and receive the goods in the quantity that is available in the warehouse or to cancel the item in the order or, alternatively, to accept the Seller’s proposal to postpone the order until the specified goods are available in the Seller’s warehouse in the required quantity. If the Customer has not agreed its decision with the Seller within 7 working days, the Seller shall be entitled to cancel the order in its entirety.
2.5 The Customer must choose one of the possible payment methods (for more information, see Chapter 5). The customer confirms that he/she will be at the address indicated at the chosen time.
2.6 The information materials on the Site may not fully reflect the characteristics of the goods (including colour, dimensions, technical parameters, shape). The Customer shall have the right to contact the Seller to clarify the details of the Goods before placing an Order. If the Customer has not contacted the Seller for detailed explanations, the Customer shall be deemed not to have had any doubts about the characteristics of the Goods when placing the Order.
2.7 In the event that the Seller does not have the goods in stock in the required quantity, including for reasons beyond the Seller’s control, the Seller shall have the right to cancel the item in the Customer’s Order by notifying the Customer at the e-mail address provided by the Customer when registering on the Site.
2.8 In all cases, by placing an Order, the Customer shall be deemed to have read and accepted without reservation all of the Seller’s terms and conditions and all other terms and conditions set out in the Order.
2.9 Orders are processed every working day from 10:00-17:00.
3. Delivery
3.1 The Seller undertakes to deliver the Goods within 3 – 4 working days after confirmation of the order has been sent to the Customer. This deadline does not apply in cases where manilla.lv does not have the required goods in stock and the Customer has been informed of the shortage of the ordered goods. At the same time, the Customer agrees that in exceptional cases, delivery may be delayed due to unforeseen circumstances. In this case, manilla.lv will immediately contact the Customer and agree on the delivery of the goods. The delivery of goods is carried out to all regions of Latvia, as well as to the Baltic States and most European countries.
3.2 When placing an order in the shopping cart, you can choose one of the following ways to receive the goods:
Pick up the goods at our shop located at 55 Tērbatas Street, Riga (prepayment by bank transfer);
Delivery by our courier throughout Latvia and Europe (prepayment by bank transfer);
Delivery via DPD “Pickup Paku Bode” and Omniva parcel machines throughout Latvia, the Baltics and Europe (prepayment by bank transfer).
3.3 To find out the exact delivery costs for your order, place all the items in the virtual basket and go to “Basket”. Select the delivery location and the system will give you the exact delivery costs for your order.
3.4 The Seller shall use its best endeavours to meet the delivery dates specified but, notwithstanding this, delays in delivery of the Goods may occur for reasons directly beyond the Seller’s control.
3.5 Orders confirmed before 13:30 on the day of delivery shall be placed for delivery on the same day. Orders confirmed after 14:00 shall be released for delivery on the next working day.
3.6 The Customer undertakes to accept the Goods himself. In the event that the Customer is unable to accept the goods himself, but the goods have been delivered to the address indicated on the basis of information provided by the Customer, the Customer shall not be entitled to claim against manilla.lv for unsatisfactory delivery of the goods.
3.7 In all cases where the courier delivers the goods to the Customer, if the packaging of the consignment is wrinkled, wet or otherwise damaged externally, the Customer must indicate (write a comment) on the acknowledgement of receipt of the consignment, or write a separate document, about such defects. The Customer must do this in the presence of the courier. If this is not done, manilla.lv shall be exempt from liability to the Customer for the goods if such defects are not described by the Customer in the delivery confirmation.
3.8 In cases where the Customer, upon receipt of the goods, notices that the shipment does not contain the correct goods or the goods are not of the correct size, colour or other discrepancies, the Customer shall immediately inform manilla.lv.
3.9 The risk of accidental loss of or damage to the Goods shall pass to the Customer upon receipt of the Order by the Customer.
3.10 In cases where the Goods have not been delivered to the Customer due to loss of the Goods by the postal (courier) service at the time of delivery, the Seller shall reimburse the Customer for the value of the Goods and delivery only after the Seller has received proof of loss or compensation from the postal service.
3.11 The Order shall be delivered to the Customer or to the person named in the Order as the recipient of such Order.
4. Payment for the goods
4.1 The price of the Goods is stated on the Website. In the event that the price of the Goods ordered is incorrect, the Seller shall inform the Customer at the earliest opportunity to cancel or confirm the Customer’s Order. If the Customer cannot be contacted, the said Order shall be deemed cancelled. If the Order was paid, the Seller shall refund the amount of payment.
4.2 The Customer shall pay for the selected goods at using one of the payment methods offered by manilla.lv:
Prepayment is made using the following bank cards – VISA, Eurocard/MasterCard, VISA Electron, American Express.
4.3 If the Customer chooses one of the online payment methods, the Customer undertakes to pay for the Goods immediately, otherwise the Customer shall lose the right to claim for breach of time for delivery of the Goods, as the Customer’s order shall be formed only upon receipt of payment for the Goods.
4.4 The Seller shall have the right to grant the Customer discounts on the Goods and to offer the Customer participation in loyalty programmes. The Seller shall be entitled to amend them unilaterally.
5. Return of goods
5.1 The Customer shall have the right to withdraw from the Goods ordered within 14 days of receipt by submitting or sending a completed withdrawal form. The cancellation form is available for download in clause 5.16 or in the online shop’s order confirmation email. The return of the goods is only possible if the external appearance, the consumer characteristics, the original packaging and the marking of the goods have been preserved.
5.2 If, despite the description and inspection of the goods, within 14 days the Customer decides to reject the goods and wishes to return them to MANILLA SIA, the Customer shall pay the shipping costs. In this case, we expect the Customer to check the quality of the goods received and return them as received, including packaging.
5.3 To avoid any misunderstandings, please make sure that the goods you receive are the same as the ones you ordered (manufacturer, model, colour, size and other relevant parameters). If, upon inspection of the goods in the presence of the courier, you find that they do not satisfy you for any reason, the courier will draw up a document and the goods will be returned in their original packaging together with the accompanying documents. In this case, the Customer shall bear the shipping costs.
5.4 If you discover any defects (scratches, tears, etc.) caused during delivery, you have the right to reject the goods immediately (upon delivery). The Seller shall bear the shipping costs.
5.5 In accordance with the Consumer Rights Protection Act, the Seller has the right to refuse to accept the return of the Goods from the Buyer or in some cases to withhold compensation if the Goods were not returned in their original packaging, the packaging is seriously damaged, there are slight signs of use, for example: scratches and similar defects. If the value of the Goods has been diminished by the Customer’s actions, the Seller reserves the right to deduct this diminution in value from the amount to be refunded.
5.6 In exercising the right of withdrawal, the Customer must note that the Customer must return the goods at the Customer’s own expense within 7 days of the date on which the Customer sent the cancellation, enclosing a completed cancellation form. For individual cases, please call our contact number +371 22009101.
5.7 The Seller shall ensure that the Goods are dispatched from the Shop in perfect quality. However, if you discover any technical defect or imperfection in the purchased goods within 14 days, you may send them back to the shop after consulting us (by emailing us and we will send detailed instructions to the Customer). In this case, the Customer has the right to ask for a replacement or a refund and the Seller will pay the shipping costs.
5.8 The Customer shall not have the right to reject the goods due to their individual characteristics if the specified goods can only be used by the Customer who purchased them.
5.9 The Consumer is responsible for maintaining the quality and safety of the Goods throughout the period of the right of withdrawal.
5.10 By using the Goods, the Consumer confirms that the Goods are as ordered and are non-returnable.
5.11 The Customer shall have the right to exchange the purchased Goods for similar Goods within 14 days of receipt of the Goods, if the dimensions, colour, shape, size or assembly of the Goods are not satisfactory to the Customer, provided that the external appearance, consumer characteristics and original packaging of the Goods have been preserved.
5.12 Where Goods are exchanged and there is a price difference, the Customer shall pay the price difference. The price difference shall be payable by bank transfer to the bank account specified.
5.13 If the Seller does not have equivalent Goods at the time the Customer returns the Goods for exchange, the Customer shall be entitled to withdraw from these Conditions and claim the value of the Goods, excluding transport costs.
5.14 Refunds will be made upon written request by the Customer. The funds will be transferred to the details provided by the Customer to provided that the Seller has this facility. The Seller will refund the amount paid for the Goods within 7 – 30 days. Payment for delivery services used will not be refunded. The Seller reserves the right not to refund the purchase and service fees until the Customer has returned the goods or provided proof of dispatch.
5.15 In the event of the exercise of the right of withdrawal and the return of goods, please note that:
- you can inspect the product, but you must not use it;
- return the product undamaged and in its original, unsoiled packaging;
- the returned product must be in its complete packaging.
If you have not taken any of the above points into account, we reserve the right not to accept the product for return or exchange.
5.16. The withdrawal form can be downloaded here: Withdrawal form.
6. Intellectual property
6.1 Copying of all textual information and graphic images published on the Site is prohibited. Brand names, trademarks and logos displayed on the Site are the property of their respective owners.
7. Warranties and Liability
7.1 The Seller shall not be liable for any loss suffered by the Customer as a result of improper use of the Goods.
7.2 The Seller is not responsible for the content and functionality of external websites.
7.3 The Seller shall be entitled to assign or otherwise transfer its rights and obligations in its relationship with the Customer to third parties.
7.4 The descriptions of the goods in the online shop manilla.lv are for information purposes only and the use of this information does not create legal obligations between the visitor and the owner of the online shop. The accuracy of the product description may not meet the criteria of the buyer’s information request.
7.5 The owners of manilla.lv are not responsible for the transfer of the colour parameters of the photos on the display of the buyer.
8. Personal information, its confidentiality and security
8.1 Disclosure of information received by the Seller.
8.1.1 When using the manilla.lv online shop, the Customer may be asked for information of a personal nature, including information necessary to purchase goods, subscribe to emails of an informative nature or submit questions of interest to the Customer. On the Site, the Customer will be asked to provide information about his name, address, e-mail address and other data.
8.1.2 The personal data made available to the Seller will be used with the utmost care and attention. The Seller will use the Customer’s personal data to fulfil its obligations in relation to order placement and processing, payments and delivery of goods, where the Customer’s personal data will be used for the following purposes: accounting, invoicing and bookkeeping, credit card and other payment card authorisations, customer communication and other purposes related to order processing and fulfilment.
8.1.3 If the Customer has decided to register, the Seller is entitled to use the information provided to personalise and improve the operation of the Site. This may take the form of, for example but not limited to, promotional offers tailored to the customer’s previous purchases and provided while the customer is online or via email with the customer’s consent or in accordance with regulatory requirements.
8.1.4 The Seller will process personal data to ensure their confidentiality and will apply internal procedures and controls to prevent unauthorised use, access, disclosure, copying, alteration or corruption of personal data and will use all reasonable means to ensure the security, integrity and privacy of personal data. The Seller shall only collect and process Personal Data for the purposes of the performance of the Seller’s obligations in accordance with the requirements of laws and regulations.
8.1.5 The Client’s data will not be transferred to any third party, except where the Client has consented, it is necessary for the performance of the contractual obligations between the Seller and the Client or is otherwise permitted or mandated under applicable laws and regulations.
8.1.6 It shall not be a breach of these Terms to disclose information within the limits of the laws of the Republic of Latvia.
8.1.7 The Seller has the right to use “Cookies” technology. “Cookies do not contain confidential information and are not passed on to third parties.
8.1.8 The Seller receives IP address information about visitors to manilla.lv. This information is not used for the purpose of identifying the visitor.
8.2 Ordering goods and services online
8.2.1 If the Customer wishes to place an order online, the Seller needs to know the Customer’s name, email address, telephone number, postal address and payment details (such as credit card number and expiry date). This enables the Seller to ensure the full execution of the customer’s order and to keep the customer informed of the status of the order.
8.3 Updating data
8.3.1 The Seller undertakes to ensure the accuracy of the Personal Data and relies on its customers, suppliers and other third parties who provide Personal Data to ensure that the Personal Data provided is complete and accurate.
8.3.2 If necessary, the Customer is entitled to amend, update or delete the Personal Data stored about him in his User Account at any time.
8.3.3 In case the user wishes to: opt-out of receiving further messages, completely delete his/her Personal Data from the Service or has any questions regarding the use of his/her Personal Data, please contact Manilla Ltd. by sending a message to [email protected] or by calling +371 22009101.
8.4 The Seller shall not be liable for information published by the Customer on other websites.
9. Other provisions
9.1 The relationship between the Customer and the Seller shall be governed by the laws of the Republic of Latvia.
9.2 In case of any questions or disputes, the Customer shall contact the Seller by telephone +371 22009101 or by e-mail: [email protected] . All disputes arising shall be resolved by the parties by negotiation to the extent possible. If no agreement is reached, the dispute shall be referred to court in accordance with the laws of the Republic of Latvia.
9.3 If a court finds any provision of these Terms and Conditions to be invalid, this shall not invalidate the remaining provisions of these Terms and Conditions.
9.4 The Seller may amend this Privacy Policy at its sole discretion. These Privacy Terms are made available on the Seller’s website and shall apply from the date of publication of the relevant version as stated at the beginning.
Please note that this privacy policy applies only to the Manilla Ltd website. We are not responsible for personal information entered on other websites.
